• You may return most goods within 7 days of the delivery date for a full refund of the purchase price. However, the shipping cost will not be refunded unless you were sent a wrong or damaged item. 
• To request a refund after the package has been sent, customers have to wait until the order has arrived and return the package to us. After sending out the package, please provide a tracking number to us, then we will process the refund.
•  For requesting the refund before the package has been sent, we can process the refund immediately.

• Products must be returned in good condition with the original packaging. 

• We do not offer exchanges. If you wish to exchange an item, simply return the item you no longer want and place a new order for the item or size you desire. 

How do I return a product?

 Please contact the Customer Service team at support@fittin.cc directly and provide your order number and photos of the product you received that was damaged. 

 Customer Service will respond to you within 24 hours with the next steps. If you have received a wrong or damaged product, you will receive a prepaid shipping label. 

 The customer is responsible for the return shipping costs for all other returns, so please choose a shipping carrier that provides tracking information.

 Upon receiving your return, you will be refunded the original price you paid for the item, plus any applicable tax within 1 business day.  Please allow 1 business day for PayPal credits and 3-5 business days for all other payment methods. We will notify you via email when your refund has been issued. 

My product arrived damaged! What should I do?

 We are truly sorry for your inconvenience! We understand how disappointing it is to receive a damaged item - especially an item you have waited for! Unfortunately, mistakes happen, and products may get damaged during transit. In the event that this happens, please get in touch with us at support@fittin.cc with pictures of the damaged box or item, and we will replace or issue a partial or full refund.  Your satisfaction is our top priority! 

What products are excluded from the return policy?

 Digital goods such as memberships and gift cards can not be refunded. If there are any issues downloading the product or redeeming your license key, don't hesitate to get in touch with us. 

Refunds

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Cancellation

 We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.