How do I return a product?
Please contact the Customer Service team at firstname.lastname@example.org directly and provide your order number and photos of the product you received that was damaged.
Customer Service will respond to you within 24 hours with the next steps. If you have received a wrong or damaged product, you will receive a prepaid shipping label.
The customer is responsible for the return shipping costs for all other returns, so please choose a shipping carrier that provides tracking information.
Upon receiving your return, you will be refunded the original price you paid for the item, plus any applicable tax within 1 business day. Please allow 1 business day for PayPal credits and 3-5 business days for all other payment methods. We will notify you via email when your refund has been issued.
My product arrived damaged! What should I do?
We are truly sorry for your inconvenience! We understand how disappointing it is to receive a damaged item - especially an item you have waited for! Unfortunately, mistakes happen, and products may get damaged during transit. In the event that this happens, please get in touch with us at email@example.com with pictures of the damaged box or item, and we will replace or issue a partial or full refund. Your satisfaction is our top priority!
What products are excluded from the return policy?
Digital goods such as memberships and gift cards can not be refunded. If there are any issues downloading the product or redeeming your license key, don't hesitate to get in touch with us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.